Service & downloads Customer service

Do you have a question about our products, service or delivery? You may find the answer below among the frequently asked questions. Is your question not listed? Contact us and we will be happy to help you!

  • FAQs
  • Installation instructions
  • Installation video
Customer service

FAQs Our answers to frequently asked questions

We are happy to answer your question personally. It is also possible that your question has already been asked and answered. That is why you will find an overview of the most frequently asked questions and the most frequently given answers here.

Artificial Grass
Is artificial grass child and pet friendly?

Yes, artificial grass is completely child and pet-friendly due to its softness! It doesn't contain any harmful chemicals and it is water permeable. Therefore, you won't smell any bad scents and mud is quickly absorbed.

Is artificial grass permeable to water?

Yes, artificial grass is produced in such a way that water runs through it. Our artificial grass systems all have a water permeability of 60 liters per minute and per square meters. It is therefore perfectly suitable for your balcony or roofs as well.

How to install artificial grass?

Artificial grass is so easy to install that many people turn it into a do-it-yourself project. To that end, we've created an installation video that you can find below.

Does artificial grass discolor in the sun?

The UV stability of our artificial grass all meets the DIN 53387 standard, which is equivalent to 6,000 hours. This means that our products are aging and weather resistant.

Installation video Watch the video

Artificial grass is so easy to install that many people turn it into a DIY project. To that end, we have created an installation video that you can find to the right.